AuraDesk

We just pushed a massive update to AuraDesk, making our voice agents smarter, much more personalized, and deeply integrated into your daily workflow. The AI now actually remembers who your callers are and what they talked about! Here is what's new in this release: 🧠 Cross-Channel Memory (Voice + Text) The AI is no longer isolated to just the phone. If a customer calls your business and then texts you later on, the AI instantly remembers the context of their previous phone call! It provides a seamless, human-like experience across every channel. 💬 Two-Way Text Messaging Prefer to text? Your AI agent can now handle full conversations via SMS! Whether it's following up on a missed call, sending links, or answering quick questions, the AI engages your customers exactly where they want to be reached. 📞 Personalized Caller Greetings First impressions matter. When a known lead or existing customer calls back, the AI will now recognize their phone number and warmly greet them by name ("Hi John!"). This instant personalization builds trust and makes your business look incredibly professional. 🤝 Live Call Transfers Some situations just require a human touch. Your AI agent can now seamlessly transfer live phone calls directly to you or your team members when a customer needs to speak with a real person, ensuring no high-value lead slips through the cracks. 🎫 Automated Support Tickets Say goodbye to manual data entry! When a customer calls in with an issue, the AI will now automatically generate detailed support tickets for your team to review. You get a full summary of the problem instantly, ready for action. 📝 It Never Forgets a Conversation Every conversation matters. The AI now automatically remembers the summaries of past calls. Returning callers no longer have to repeat themselves or explain why they are calling again—the AI picks right up where they left off!