Hatchium AI

Hatchium AI is a WhatsApp-first customer support platform for businesses that sell, support, and book through chat. An AI assistant trained on your own content answers customers instantly, then hands off to a shared team inbox when a person is needed. Ecommerce teams can recover carts, confirm COD orders, and resolve failed deliveries by messaging the customer and updating the courier automatically. Service businesses can qualify leads and book appointments inside the conversation. The platform combines a shared inbox, queues, assignment, CSAT surveys, agent reporting, and an AI assistant trained on your website, documents, and catalog. The assistant answers routine questions, protects prices and policies, and briefs your team before handoff. WhatsApp, Instagram, Messenger, web chat, and voice run on the same system; Shopify connects in one click; developers get a REST API with webhooks and per-account keys. Pricing starts at $29 per month with a 7-day free trial and no credit card. Meta message rates are passed through at cost with no markup, and a live calculator shows exactly what you will pay. Real people answer support, and done-for-you onboarding is available.