Jimo

Jimo is an AI-powered digital adoption platform that helps B2B SaaS companies turn new sign-ups into active, retained users. The problem: most SaaS products lose users in the first days because onboarding is static. Generic product tours get skipped, new features go unnoticed, and support teams answer the same "how do I…?" questions again and again. Fixing this usually means waiting on engineering for every in-app change. How it works: you install a single snippet, and from then on product, growth and marketing teams build in-app experiences without code. Jimo AI can generate a product tour from a recorded flow in seconds. Experiences are triggered in real time by what users actually do (page, segment, behavior, events), so each user gets the right guidance at the right moment instead of a one-size-fits-all walkthrough. What you can build with Jimo: Product tours, tooltips and hints to guide users through key workflows Onboarding checklists that lead users to their "aha" moment In-app announcements and a changelog to drive adoption of new features A resource center for self-service help inside the product In-app surveys (NPS, feedback) to collect product insights Adoption Agent: an AI assistant inside your product that guides users, answers questions from your docs and data, and can take actions for them Measure and improve: the Success Tracker automatically captures feature usage and shows where users drop off, so teams can see which experiences really improve activation. Jimo connects with tools like Segment, Amplitude, Mixpanel, PostHog, HubSpot, Intercom and Slack. It also supports automatic translation, custom styling to match your design system, and SOC 2 compliance. Who it's for: product managers, growth teams and customer success teams at growing SaaS companies who want faster activation, higher feature adoption and fewer support tickets, without depending on developers. Results: Jimo is used by more than 1,000 product teams. Zenchef reports 53% faster user activation, and AB Tasty reports 6x faster feature launches.