Kriseena

Kriseena is an AI customer support platform built for Shopify and WooCommerce stores that are drowning in support tickets. It connects directly to your store, reads live order data, and drafts accurate replies in seconds — without hallucinating answers. Unlike generic chatbots that guess, Kriseena knows the actual order status, tracking number, and customer history before it types a single word. It detects frustrated customers automatically, flags low-confidence replies for human review, and escalates complex issues to the right agent with full context intact. Key features: AI reply drafts with one-click agent approval, live Shopify and WooCommerce order lookup, Gmail shared inbox, sentiment detection, Slack notifications, Jira escalation, Zapier integration, CSAT tracking, SLA monitoring, and a knowledge base with vector search. Results teams see: up to 80% of support queries handled automatically, first response time under 60 seconds, significant reduction in WISMO tickets, and higher CSAT scores — without hiring more agents. Works with any e-commerce or SaaS team. Live in 30 minutes. No developers needed. Free trial available.