Nopaque

Organisations struggle to validate contact centre technology changes with the current incumbent tools. It is too expensive to get full coverage and usually after changes, a few automated and manual tests are carried out to validate customers can still get to the services they need. This ultimately promotes forcing the customers to validate the system and in regulated environments this is a problem. Our product avoids the challenges faced in the incumbents by using scalable telephony, allowing us to pass on the immense savings from not being required to purchase the telephony capacity up front. This means we can offer a true SaaS usage model and help customers avoid the capacity planning complexity they face with traditional products. When our customers leverage our products, they can help increase the quality of the services they provide to their customers, validating the services before and after change cycles. Engineering and testing teams can focus on coverage of all plausible routes into a business, rather than on just the precious ones. We don't claim to reduce the spend on an organisational budget for testing, but we do increase the coverage of validation and help provide evidence to attest these firms are protecting their customers. Our founders have experience of this inability to prove all services work and set out to remove the barriers to entry, cost inefficiency and friction to creating tests. You can sign up and start testing in under ten minutes, no demo or custom pricing conversation needed. Unlike the traditional providers, pricing is public, customisation is offered. Scaling is instant, versus month long procurement/provisioning cycles. You can just as easily run a single shot test, or an entire batch with much higher concurrency. We're an order of magnitude cheaper, which often makes potential organisations question the quality. Our mission has never been to replace what they have as a different brand, it is to entirely change the way they approach automated test coverage on voice and chat services. Whether you're stuck not understanding the current services you offer - which in many enterprises is the case, there is no documentation, marketing purchased 100s of numbers and you don't know where the dead ends are - or you know what you want to validate, our platform covers discovery, migration and change validation and extends into evaluation of Voice AI services with pure mission based testing. If you're highly regulated with the advent of the FCA Consumer Duty and EU AI Act (Article 50), checking out our pre-built test catalogue is well worth 5 minutes.