Reponse

Reponse

Chat, tickets, reviews and loyalty in one Shopify suite

vincentredor
@vincentredor
Last updated on Feb 16, 2026
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Read by AI engines 30dEngines readingHow many times AI crawlers read this listing, and which engines those crawlers belong to.
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About Reponse

Reponse runs customer experience inside the Shopify admin. Answer shoppers in live chat, resolve their requests and reward loyal customers, all in one place. No monthly fee, and your whole team included: - Shared inbox with unlimited human live chat on the storefront - Tickets with assignment, SLAs and saved replies - Product reviews you collect, moderate and answer - Each customer's tickets, reviews and points on the Shopify customer page - Loyalty points, rewards and referrals - A help center in the chat widget and on public pages Four modules, turned on one by one: chat, tickets, reviews and loyalty. Keep the ones you need, switch off the rest. The AI agents work from the first day. They read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, sort tickets and draft replies for the team, and moderate reviews and draft their answers. Your team takes over from the same inbox whenever needed. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify, within the monthly budget you set. Your team's own work is never billed. Who it is for: Shopify merchants who want one app instead of separate chat, helpdesk, reviews and loyalty apps, and small support teams that do not want to pay per seat. Built in France, available in English and French, installs from the Shopify App Store: https://apps.shopify.com/reponse

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Product Updates (4)

vincentredor
@vincentredor

🚀 Product Update – This Week on Reponse.ai

Behavioral Lead Labeling Sessions are now automatically tagged with behavioral intent and session data at the moment of lead generation, enabling surgical qualification and personalization. Dynamic AI Response Speed Added content-aware "thinking time" and adaptive latency. The AI now adjusts its response pace based on complexity, making interactions feel more human and natural. Premium Analytics Suite Full overhaul of the dashboard filtering with a new calendar UI. Tracks retroactive CTR (Click-Through Rate) and interaction-based engagement to give you a true view of funnel performance. Smart UTM Dispatching Automated engine routing that dynamically selects the best AI persona and conversion strategy based on your UTM parameters and traffic source. E-commerce Visuals Enabled illustrative product images directly within chat bubbles, ensuring high-intent visitors get the visual clarity they need to convert without leaving the conversation. Mobile-First Resilience Finalized critical fixes for Safari/iOS viewport height and secured localStorage handling, ensuring a flawless experience on all mobile marketing traffic. Reponse.ai is evolving fast to turn every visitor into a high-intent lead. Ready to see the difference on your own funnel? 👉 Book your demo on Reponse.ai to scale your lead generation!

Product had at the time: 29 upvotes • 4 comments • 16 followers • 25 PeerPush

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vincentredor
@vincentredor

🚀 Product Update – This Week on Reponse.ai

We’ve focused this week on making the conversion experience bulletproof, especially on mobile where 84% of your traffic lives. What’s new inside: 📱 Immersive Mobile Layout: Deep integration using 100svh for a perfect edge-to-edge experience on iOS and Android. No more browser navigation bars getting in the way. 🛡️ Shielded Loading Logic: We implemented a fail-safe system. If a user's browser or ad-blocker stops tracking scripts (FB/LinkedIn/GTM), the chat now forces itself open after 5s to prevent any bounce. 🎡 Smart Chips Carousel: Suggested answers have been reimagined as a horizontal touch-carousel. Faster interactions, better thumb ergonomics. 🔍 iOS Anti-Zoom Fix: All inputs are now standardized to 16px to prevent intrusive iOS auto-zoom, keeping your branding sharp and readable. 🧪 Internal Analytics Shield: Ad-hoc filtering of admin sessions and test runs. Your GTM data is now 100% pure, reflecting only real potential leads. Reponse.ai is evolving fast to turn every visitor into a high-intent lead. Ready to see the difference on your own funnel? 👉 Book your demo on Reponse.ai to scale your lead generation!

Product had at the time: 24 upvotes • 3 comments • 13 followers • 24 PeerPush

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vincentredor
@vincentredor

🚀 Product Update – This Week on Reponse.ai

Conversation persistence Conversations are now stored in the Reponse.ai database, with tracking powered by a unique session ID to ensure a seamless experience across steps. Automated son-site redirection Post-optin redirection is now standardized, with an automatic countdown to prepare users and secure the transition to the product page. Reponse Widget Available via the Reponse app (formerly Shmore Bridge) on Shopify App Store. Easier installation, plus light on-template customization options for better brand alignment. Code snippet for manual integration Perfect for landing pages or custom setups, with light on-template customization included. Cross-tool conversation continuity The conversation follows the user across environments thanks to the session ID. 👉 Want to see Reponse.ai live on your own funnel? You can now request a demo directly from the website.

Product had at the time: 24 upvotes • 3 comments • 13 followers • 23 PeerPush

Comments (1)

X
@xn3v3urJan 23, 2026

Great job ! You've done so much in only 1 week 🔥

vincentredor
@vincentredor

This week, based on feedback from our beta testers, we shipped several new features

Custom Domains You can now use a custom domain for better branding and improved tracking. Google Tag Manager IDs are automatically recognized, making GTM setup and data tracking much easier. Conversation Backgrounds You can configure an immersive background at the product level, with automatic blur applied to the conversation for a cleaner and more focused experience. Product Images Management Featured product images can now be selected, reordered via drag and drop, and unnecessary images can be disabled to keep the conversation sharp and relevant. Discounts Integration We added automatic discount retrieval for eligible Shopify discount codes tied to the Reponse sales channel. When typing a code in the creation modal, the discount type and amount are auto completed on click. Multi discount codes are not supported yet. Curious to try it yourself? You can already explore Reponse.ai and join the waitlist to get early access 🚀

Product had at the time: 19 upvotes • 1 comments • 11 followers • 21 PeerPush

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Comments (4)

X
@xn3v3ur

You crushin it ! Congrats for your features 🔥

vincentredor
@vincentredor

We’re launching Reponse.ai as a public beta and would love feedback. Curious to hear how you handle post-click conversion and if conversations could replace your landing pages.