Snipinion

Snipinion turns raw customer feedback into a prioritized fix-it list. Your customers are telling you exactly what's wrong — across thousands of reviews, support chats, tickets, and call transcripts. The problem is reading it all. Snipinion does it for you in seconds. How it works Upload a CSV (or paste text) and Snipinion: 1. Scores sentiment on every item — Positive/Negative, with a ⚠ flag on low-confidence, borderline cases so you can trust the numbers. 2. Clusters the complaints into themes — it groups negative feedback into clear issues, labels each one in plain English (e.g. "Shipping & delivery delays"), and shows real example quotes as evidence. 3. Ranks by impact — themes are sorted by how big they are and how severe, so you know what to fix first. 4. Breaks it down by product — see which SKUs or sources are actually driving complaints, not just the overall average. 5. Tracks trends over time — re-upload each week or month and watch whether each issue is improving or getting worse: overall, per product, and per theme ("Shipping complaints ▲ 27 pts since last month"). 6. Exports a premium PDF report — a clean, sectioned operational-risk audit you can hand straight to your team or leadership. Features - 🎯 Instant sentiment analysis with confidence flags - 🧩 AI complaint clustering — themes, labels, and supporting quotes - 📦 Per-product / per-source complaint breakdown - 📈 Trends over time (overall, per product, per theme) - 📄 Boardroom-ready PDF reports - 🗂 Saved analysis history per project - 📥 CSV upload & labeled CSV export - 🔑 Email magic-link login — no passwords - 🆓 Free tier, and free to try with no signup at all Who it's for Founders, product, operations, and CX teams drowning in feedback — e-commerce sellers, SaaS teams, support orgs, anyone who needs to know what to fix next without spending a week reading reviews. Why it's different Most tools stop at a sentiment score or a word cloud. Snipinion goes further: it tells you the specific, recurring problems, ranks them by what they're costing you, shows you the evidence, and tracks whether your fixes are working — all in a report you can actually act on. Stop reading reviews one by one. See what to fix first. Try it free — no signup required.