VoxHive

VoxHive is an AI receptionist platform built for businesses that want to respond to every customer enquiry, 24/7. It handles inbound phone calls, web chats and emails, answers customer questions using the business's approved knowledge, qualifies enquiries, captures leads and books appointments directly into the business's scheduling workflow. Unlike a traditional answering service, VoxHive can handle multiple customer conversations simultaneously and take action during the conversation. Businesses can configure their AI receptionist with their services, opening hours, pricing, policies and other approved information, helping ensure responses remain accurate and consistent. When VoxHive cannot confidently answer a question, it does not invent an answer. It can capture the customer's details and escalate the enquiry for human follow-up. VoxHive is designed for businesses such as dental practices, estate and lettings agencies, professional services and other appointment or enquiry-driven organisations. Key capabilities include: • 24/7 AI phone answering • Conversational AI and speech recognition • Web chat and email handling • Appointment booking and availability checking • Lead qualification and customer detail capture • Business knowledge base • Call transcripts and conversation summaries • Human escalation and follow-up • Integrations and API-based workflows • Multi-channel customer communication VoxHive helps businesses reduce missed opportunities, respond faster and provide consistent customer service without requiring someone to answer every enquiry manually.