Donkey Support Widget
Connect Slack and Discord for customer support
Details
- Follow on
- @sjorsfestt
- Categories
- Automation & Workflow
- Target Audience
- Customer Success TeamsCommunity ManagersSmall Businesses
- Platforms
- Web
About Donkey Support Widget
Donkey provides a customer support chat widget that lives directly in your Discord server or website. You can reply to inquiries from your preferred platform, including Slack, Discord, or Telegram threads. To ensure users never miss an update, the system automatically emails customers if they missed your reply, keeping your communication seamless and efficient across multiple messaging channels.
Product Insights
Donkey Support Widget integrates web-based live chat with Discord and Slack, enabling customer success teams to manage inquiries via platform-native threads. The system automates communication continuity by bridging messaging gaps through fallback email notifications.
- Supports cross-platform replies from Slack, Discord, and Telegram.
- Automates email follow-ups for missed notifications to retain users.
- Provides a unified interface for web and Discord-based support communities.
- Focuses on workflow automation for streamlined customer messaging.
Ideal for: Community Managers and Customer Success Teams who need to manage live chat inquiries directly within their existing Discord or Slack workspaces.
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Comments (2)
Great product
Hey guys! 👋🚀 Easiest question of your life: do you really want to add another support inbox to your life? Easiest answer: NO OFCOURSE NOT! Therefore, try Donkey Support!