ICTDesk

ICTDesk is an open-source live support platform designed for businesses of all sizes. It combines AI-powered live chat with real-time visitor intelligence, autonomous bots, and a unified team inbox to streamline customer interactions. AI Chatbot - Auto Customer Replies Automatically crawls your website and builds a knowledge base. The built-in AI chatbot answers visitor questions 24/7 - handling common queries instantly so your team only deals with complex issues. Real-Time Live Chat WebSocket-powered instant messaging with typing indicators, read receipts, file sharing, and smart offline queue management. Every conversation captured, searchable forever. Complete Visitor Intelligence See every visitor on your site in real time - device, browser, location, page history, visit count, and full conversation history. Know exactly who you're talking to before you say hello.